This emergency recovery guide helps users who accidentally sent funds to their Gnosis Pay Safe on the wrong blockchain (e.g., Ethereum or Polygon). It walks through accessing the funds using the Safe{Wallet} app, switching networks, and safely recovering assets.
If your funds didn’t arrive in your Gnosis Pay account, you might have sent them on the wrong blockchain network. The good news? Your assets are not lost. They are still sitting safely at your Gnosis Pay Safe address — but on a different chain.
This guide will show you how to access and recover them.
What You Will Need
Before you begin:
✅ A desktop or laptop computer
✅ MetaMask or another browser wallet installed
✅ Your Gnosis Pay Safe address (e.g.,
gno:0x123...)✅ A small amount of the gas token for the network where the funds were sent (e.g., ETH, MATIC, ARB)
Recovery Steps
🔄 Step 1: Open Your Safe in Safe{Wallet}
Format the URL like this:
https://app.safe.global/home?safe=gno:0xYourSafeAddress-
Paste the full link into your browser and open it.
🌐 Step 2: Switch to the Correct Network
In the top-right corner of Safe{Wallet}, open the network selector.
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Choose the blockchain you mistakenly used (e.g., Ethereum, Polygon, Arbitrum).
🧩 Step 3: Set Up Your Safe on That Network
You will be prompted to deploy your Safe on the selected chain.
Approve the transaction in your wallet (this uses a small amount of the chain’s gas token).
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Wait for confirmation.
💰 Step 4: Access and Recover Your Funds
Once deployed, you’ll be able to see your Safe on the new network.
The tokens you sent should appear.
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From here, you can either:
Send them to another wallet you control, or
Use a cross-chain bridge (e.g., swaps) to move them back to Gnosis Chain.
Troubleshooting Tips
⚠️ “EOA Mismatch Warning”
You may see a message saying your connected wallet isn’t a Safe owner.
This is expected for Gnosis Pay users—your Delay Module controls your Safe.
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You can ignore the warning and proceed.
🕵️ Token Not Showing?
Try sending a tiny “dust” amount of the same token to your Safe address on that chain.
This refreshes the token list and usually makes your full balance appear.
Need Help?
If you're unsure or hit an error, please reach out via the in-app chat widget or email help@gnosispay.com. Our support team can walk you through recovery safely.