This guide explains why you might see an “Invalid Safe Configuration” error in your Gnosis Pay account and outlines the safe steps to resolve it. The error is triggered when essential security modules are altered and requires manual review by support.
If you're seeing the error message “Invalid Safe Configuration” in your Gnosis Pay dashboard, don’t worry. This is a built-in security feature designed to protect your funds when critical settings have been modified. This guide explains what causes the error and how to resolve it safely.
What Does “Invalid Safe Configuration” Mean?
Your Gnosis Pay Safe includes required smart contract security modules (like the Delay Module and Roles Module) to ensure your wallet is safely connected to the Visa payment network.
The “Invalid Safe Configuration” error appears when one of these modules has been altered or removed.
Most common cause:
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Using advanced external tools like Zodiac or Safe{Wallet} to edit Safe settings yourself.
When this happens:
Your Gnosis Pay card is automatically frozen.
A notification banner appears in the web app to alert you of the issue.
⚠️ Critical Warning: Don’t Attempt to Fix This Yourself
Manual edits to your Safe's configuration can cause irreversible errors.
Do not attempt to change owner permissions or remove modules using Safe{Wallet} or any other interface.
This could result in permanent loss of access to your Gnosis Pay Safe and the funds inside it.
✅ How to Fix It Safely
To restore your account, please follow these steps:
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Contact Gnosis Pay Support
Use the in-app chat widget (bottom right of the web app).
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Let the support team know you’ve received the “Invalid Safe Configuration” error.
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Wait for Technical Review
Our support team will escalate your case to our technical experts.
They will review the issue and guide you through a secure recovery process.
🔒 Why This System Exists
This protection mechanism ensures:
You don’t unknowingly weaken your Safe’s security setup.
Card payments continue to function smoothly within regulated infrastructure.
We designed this safeguard to make sure that Gnosis Pay balances both self-custody and compliance-grade safety.
📩 Need Help?
If you have any concerns about the error or want to check whether it affects your account, contact us via the Gnosis Pay chat widget or email help@gnosispay.com.