This guide provides an emergency response plan for users who believe their Gnosis Pay account has been compromised. It includes immediate actions like freezing the card, setting spending limits, securing your wallet, and reporting the incident to support.
If you believe your Gnosis Pay account has been compromised due to fraud, phishing, or a scam, taking quick action is critical. This guide outlines exactly what to do to minimise potential damage and alert our team to investigate further.
🚨 Your Emergency Action Plan
1. Freeze Your Card Immediately
This stops all future transactions.
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How-to: Log in to the Gnosis Pay dashboard, go to the Card section, and toggle Freeze Card to “on”.
2. Set Your Spending Limit to Zero
This adds a second layer of defence.
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How-to: In your card settings, locate the Spending Limit section and set the daily amount to 0.
3. Secure Your Wallet
Check the wallet that owns your Gnosis Pay Safe (e.g., MetaMask) for suspicious activity.
Make sure your seed phrase hasn’t been exposed.
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Transfer funds to a new wallet if you suspect compromise.
4. Stop All Suspicious Communication
Cease contact with any suspicious individuals, websites, or platforms.
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Do not respond to messages or click links.
5. Gather Important Details
Before contacting support, prepare:
The date and time of the incident
Details of any suspicious transactions (merchant, amount, status)
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URLs or screenshots of messages or websites involved
6. Contact Gnosis Pay Support
Use the in-app chat widget or email help@gnosispay.com
Let us know you're reporting fraud and share the information you’ve gathered
Our team will take immediate action and guide you through next steps
⚠️ Common Scams to Watch For
Fake Support Agents: We will never contact you via Telegram, WhatsApp, or phone.
Seed Phrase Requests: Gnosis Pay will never ask for your wallet's seed phrase.
Phishing Emails: Only trust emails from
@gnosispay.com.