Requesting a Replacement Card

Whether your Gnosis Pay card has been lost, stolen, damaged, or compromised, getting a replacement is simple. This guide explains when you should request a new card, how to do it securely through our support team, and how to access a virtual card while waiting for your physical replacement.

IMPORTANT: Secure Your Card First

If your card is lost or stolen, please immediately report it to restrict further use.
→ See guide: Reporting a Lost or Stolen Gnosis Card and Next Steps

When to Request a Replacement Card

Request a replacement if:

• Your card was lost or stolen (and has already been reported).

• Your card is physically damaged or no longer works.

• You suspect your card details have been compromised, even if you still have the card.

How to Request a Replacement Card

To protect your account, card replacements must be requested through our support team:

1. Log In to Gnosis Pay:
   Access your account using the web app.

2. Open the Support Chat:
   Use the chatbot in the bottom-right corner of the page to begin a conversation.

3. State Your Request:
   Briefly explain why you need a new card (e.g., "My card is damaged," or "My card was stolen and I’ve already reported it").

4. Complete Security Verification:
   A support agent will ask for basic account verification to confirm your identity.

5. Receive Confirmation:
   Once verified, the team will issue your replacement and confirm when it is on its way.

Get a Virtual Card Instantly

While waiting for your physical card to arrive, you may be eligible for an instant virtual card. This allows you to:

• Shop online

• Use Apple Pay or Google Pay

Ask your support agent about this option when requesting a replacement.

Partner App Users

If you signed up for Gnosis Pay through a partner (such as Zeal or Picnic), you must contact their support team directly for card replacements.

Need Help?

For assistance at any point, reach out via the in-app chat widget or email help@gnosispay.com.