Learn who to contact — either your partner app or Gnosis Pay directly — for support, and what key information to include in your request to speed up resolution.
If you're experiencing an issue or need help with your Gnosis Pay account, this guide helps you determine who to contact first and how to share all necessary details so we can assist you quickly and effectively.
Who to Contact First: A Quick Guide
🛠 Partner App Support (where applicable)
If you signed up via a partner app please reach out to their support team first:
look for an email
app chat widget
discord or telegram channels
They handle most user-facing questions directly and can often resolve issues immediately.
🤝 When to Contact Gnosis Pay Support
Reach out to us directly if:
Your partner suggests contacting Gnosis Pay
You signed up directly via the Gnosis Pay web app
You have a technical or compliance issue beyond your partner’s control
Support channels:
Chat: Use the widget in the bottom-right of app.gnosispay.com
Email: help@gnosispay.com
Discord: Join our official Gnosis Pay support server
🧰 How to Get a Faster Resolution
Include this information in your first message to us or your partner:
Your full name and the email address tied to your account
A clear description of the issue
Merchant, purchase date, and amount (if it’s a transaction issue)
Last 4 digits of your card (if card-related)
Screenshots or screen recordings — very helpful!
The more specific you are, the faster we can assist.
⏳ What to Expect
We generally respond within 72 business hours (excluding weekends)
Replies may take longer during peak periods
If your case requires escalation, we’ll keep you updated on progress
Need Help Formulating Your Request?
If you’d like assistance in structuring your message to support, I can help you draft it. Just let me know what information you have.