How to Clear Your Browser Cache and Cookies

If you're experiencing issues with the Gnosis Pay WebApp — like a page not loading, a button not responding, or outdated information — clearing your browser's cache and cookies is often the quickest fix. 

This guide provides two reliable methods: a standard browser-wide clear and an advanced, targeted clear for Gnosis Pay only.

Method 1: Standard Clear (All Websites)

This method is the most straightforward and works across all sites. Use this if you're unsure where the issue lies. Note: You’ll be logged out of most websites.

Google Chrome (Desktop)

• Click the three-dot menu (⋮) in the top-right corner.

• Select Clear browsing data....

• Choose All time from the time range dropdown.

• Check Cookies and other site data and Cached images and files.

• Click Clear data.

   

Mozilla Firefox (Desktop)

• Click the menu icon (≡) and choose Settings.

• Go to Privacy & Security.

• Under Cookies and Site Data, click Clear Data….

• Ensure both checkboxes are ticked.

• Click Clear.

   

Microsoft Edge (Desktop)

• Click the three-dot menu (…) and choose Settings.

• Go to Privacy, search, and services.

• Under Clear browsing data, click Choose what to clear.

• Set the time range to All time.

• Check both boxes and click Clear now.

   

Safari (Mac)

• Click Safari in the top menu bar.

• Choose Settings… → Privacy tab.

• Click Manage Website Data… → Remove All → Remove Now.

   

Safari (iOS)

• Open the Settings app.

• Scroll to Safari → Tap Clear History and Website Data.

• Confirm when prompted.

   

Chrome (Android)

• Open Chrome → Tap menu (⋮) → Settings.

• Go to Privacy and security → Clear browsing data.

• Choose All time as time range.

• Check both boxes → Tap Clear data.

Method 2: Targeted Clear for Gnosis Pay Only (Advanced)

Use this to clear only the Gnosis Pay WebApp data without affecting your other sessions.
 

Steps (Desktop)

1. Open Developer Tools: Right-click anywhere on the Gnosis Pay page → Select Inspect.

2. Go to Application Tab: In the Developer Tools panel, click Application.

3. Navigate to Storage: Select Storage in the left menu.

4. Clear Site Data: Check including third-party cookies → Click Clear site data.

5. Refresh: Close Developer Tools and reload the page.

    

What to Expect After Clearing

• You will be logged out of Gnosis Pay (and other sites, if Method 1 was used).

• The Gnosis Pay site may load slower on first visit as assets are reloaded.

Still Need Help?

If the issue continues, proceed to contact our support team using the chat widget in the bottom-right corner of the Gnosis Pay WebApp, or email help@gnosispay.com.