This article helps you troubleshoot issues when your KYC status is marked "Approved," but you’re still unable to order a Gnosis Pay Card. It covers common fixes, explains the “Limited Release” waitlist message, and guides users through the next steps.
✅ What Might Be Happening
If your KYC was approved but you're stuck at the ordering stage, it may be due to browser caching issues or gradual access rollouts via our waitlist system.
🛠 Troubleshooting Steps
Step 1: Clear Your Browser Cache and Cookies
Failure to refresh correctly often causes this issue.
💬 Clear cache and cookies in your browser.
Refresh the Gnosis Pay web app and attempt to proceed again.
Need help? See our guide: How to Clear Cache and Cookies for Gnosis Pay WebApp
Step 2: Look for a “Limited Release” Message
If you see:
“We’re doing a limited release, and you don’t have access to it just yet…”
That means your account is on our waitlist, and card ordering is not yet available for your region or cohort. We’re expanding access continuously. We appreciate your patience and understanding.
Step 3: Contact Gnosis Pay Support
If you don’t see the limited release message and clearing your cache didn’t help:
Send an email to help@gnosispay.com or start a chat via chat widget
Include: your full legal name and email address used during signup
Our team will investigate and help resolve it
📎 Quick Reference
| Issue | Resolution |
|---|---|
| KYC Approved but no card order option | Clear cache/cookies → refresh → or you’re on the waitlist |
| “Limited Release” message showing | Waitlist — card ordering not yet enabled for your account |
| No access and no “Limited Release” message | Contact support with account details |