Understanding a Final KYC Rejection

🚫 What a Final KYC Rejection Means

If you receive a message indicating your identity verification was permanently rejected, it means we are unable to offer you a Gnosis Pay Card.

This is a final decision based on strict financial regulations and risk rules that Gnosis Pay must follow in partnership with regulated entities such as Visa, SumSub, and Monerium.

You will not be able to re-submit new documents for review.

🔍 Why Was My Application Rejected?

We understand this outcome may be disappointing. While we are unable to disclose exact reasons for individual cases, a final rejection typically results from one or more of the following:

• Jurisdictional Restrictions
  Your country of residence may fall outside of our approved service regions.

• Regulatory Compliance Checks
  Your profile may not pass mandatory screenings required under Anti-Money Laundering (AML) or Counter-Terrorism Financing (CTF) laws.

• Inconsistent Profile Information
  Discrepancies between your submitted documents and official databases may prevent successful verification.

• Automated Risk Assessment
  Our systems may flag high-risk profiles based on a wide range of external and internal data sources.

• Card Scheme Eligibility
  Visa and other financial partners enforce their own policies, which we are contractually obligated to follow.

These checks are in place to protect users, uphold financial integrity, and ensure global compliance.

📩 Still Have Questions?

If you believe this decision was made in error or would like further clarification, please contact our support team:

Email: help@gnosispay.com
Chat: Use the chat widget on the Gnosis Pay website

We’re happy to review your case or help you understand your eligibility.

📎 Quick Reference