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Managing Your Personal Data (Access & Deletion)

Updated

This guide explains how to request a copy of your personal data (DSAR) and how to permanently delete your Gnosis Pay account. It includes identity verification steps, outlines our legal data retention obligations, and provides clear contact methods for each request.

 

 

🗂 Requesting a Copy of Your Personal Data (DSAR)

Under data protection laws, you have the right to request a copy of the personal information we hold about you. This is known as a Data Subject Access Request (DSAR).

 

How to Submit a DSAR:

  1. Contact Gnosis Pay Support
    Email us at help@gnosispay.com or use the chatbot on our website. Clearly state that you would like to make a Data Subject Access Request.

  2. Verify Your Identity
    To protect your privacy, our team will ask you to confirm your identity (e.g. name, email, or other account details).

  3. Receive Your Data
    After verification, we will compile and send your personal data securely in compliance with legal timelines.

 

 

🧹 Requesting Account Deletion and Data Removal

You can request the permanent closure of your Gnosis Pay account and the deletion of your personal data.

 

⚠️ Please Read First:

Gnosis Pay is legally required to retain certain data for a minimum period after your account is closed (e.g. for anti-money laundering compliance). Your data will be securely deleted once the required retention period expires.

 

How to Request Account & Data Deletion:

  1. Contact Gnosis Pay Support
    Email help@gnosispay.com or use the chatbot. Clearly request account closure and data deletion.

  2. Verify Your Identity
    Our team will ask you to confirm key personal details to verify your identity.

  3. Confirm Your Request
    Once verified, we’ll ask for your final confirmation to proceed. This process is irreversible.

  4. Account Closure and Confirmation
    Your Gnosis Card will be deactivated and your account will be permanently closed. You’ll receive a confirmation when the process is complete.

 

 

🔐 What Happens After Deletion?

  • Your access to the Gnosis Pay app and services will be permanently revoked

  • Your Gnosis Card will be voided

  • We will retain only the data required by law (for example, records of financial transactions) for the legally mandated duration

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