This article resolves the “Something went wrong” error users may encounter when trying to generate a Gnosis Pay IBAN. It explains the common causes and provides a step-by-step fix via Monerium.
If you receive a “Something went wrong” error while trying to generate your IBAN, don’t worry — this is a known issue with a simple fix.
The message usually means your account with Monerium (our IBAN partner) is incomplete. You’ll need to log in to Monerium directly to finalise setup before returning to the Gnosis Pay app.
🔧 How to Fix the Error
✅ Step-by-Step
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Visit the Monerium Website
Go to https://monerium.com
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Log In Using Your Gnosis Pay Email
Click “Log In”
Enter the same email you used for Gnosis Pay
If you've never set a password, click “Forgot your password?” to get access
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Complete Your Profile / KYC
Monerium will ask you to fill out your account details
Provide the required KYC documents (identity and address verification)
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Return to Gnosis Pay and Try Again
Go back to the Gnosis Pay app
Retry the “Get IBAN” process
The setup should now complete successfully
ℹ️ Why Does This Error Happen?
| Cause | Explanation |
|---|---|
| Pre-Existing Account | You already have a Monerium account but didn’t complete it fully |
| Timeout During Setup | A technical glitch or network issue interrupted the account creation process |
In both cases, the resolution is to log in to Monerium directly and finalise the setup.
🆘 Still Having Trouble?
If you’ve completed the above steps and still cannot get your IBAN:
Use the chat widget in the Gnosis Pay app
Contact our support team
Provide your wallet address and email so we can investigate quickly