This article explains the partnership between Gnosis Pay and Monerium, the regulated EMI that issues your IBAN and EURe. It outlines who handles what, and provides clear support contact guidance for different types of issues.
Your Gnosis Pay IBAN is powered by a regulated partner: Monerium.
This article explains who Monerium is, how we work together, and who to contact if you need support with your IBAN or SEPA transfers.
Who Is Monerium?
Monerium is a licensed Electronic Money Institution (EMI) based in Europe.
They issue regulated e-money on blockchain networks, including the EURe stablecoin you use with Gnosis Pay.
Their role:
Provide your personal IBAN
Issue EURe (1:1 backed, euro-pegged stablecoin)
Ensure compliance with SEPA and financial regulations
💡 Monerium is regulated and authorised to issue e-money and process IBAN-linked transfers securely
How Gnosis Pay & Monerium Work Together
It is important to understand that we are two separate companies working together to offer you a seamless on-ramp from euros to your crypto wallet.
| Gnosis Pay | Monerium |
|---|---|
| Offers the Gnosis Pay app interface | Provides and manages the IBAN infrastructure |
| Allows to create an IBAN from Monerium | Converts EUR to EURe on-chain |
| Supports in-app actions related to IBAN setup | Regulates and settles SEPA bank transfers |
📬 Getting the Right Support
Knowing who to contact saves time. Here's a quick breakdown:
🔵 Contact Gnosis Pay Support for:
Issues generating or linking your IBAN in the Gnosis Pay app
Questions about EURe appearing in your Gnosis Pay Safe
Help with in-app errors during the funding process
🟣 Contact Monerium Support for:
Deep technical questions about SEPA transfer mechanics
Questions about Monerium’s regulatory role or licences
IBAN-related issues not tied to the Gnosis Pay interface