This article explains the refund process for Gnosis Pay Card transactions, including timelines, potential discrepancies in refund amounts, and what to do if your refund hasn't arrived.
If a merchant agrees to return your money — for example, after a return or cancellation — you’ll receive a refund.
Understanding how refunds are processed and when to expect them helps you stay in control of your finances.
🔁 The Refund Process: Step-by-Step
Unlike a reversal, a refund is a new transaction initiated by the merchant for a completed payment.
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You Agree on a Refund
Usually after a product return or service cancellation
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Merchant Initiates the Refund
They process it through their payment system
A new transaction is created to send the funds back
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Network Processing
The request travels through Visa’s systems
This part is not instant—it must be verified and cleared
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Gnosis Pay Credits Your Account
Once received, the funds are returned to your card Safe
⏱ Refund Timelines: When to Expect Your Money
Standard time: Within 5 working days after the merchant initiates the refund
Maximum legal time: Up to 28 days (rare)
📌 Always confirm with the merchant that the refund has been sent
💰 Why Is My Refund a Different Amount?
Refunds may not always match the original transaction due to:
| Reason | Details |
|---|---|
| Currency Exchange | If the original purchase was in another currency, exchange rates may differ |
| Merchant Deductions | Return fees, restocking charges, or shipping not included in refund |
❗ What to Do if Your Refund Hasn’t Arrived
If it’s been more than 5 working days since confirmation:
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Ask the Merchant for a Refund Receipt
Request an ARN (Acquirer Reference Number) to trace the refund
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Review Your Gnosis Pay Transaction History
Look for a new credit, not an update to the original transaction
check on-chain by inputing your Safe address into Gnosis Scan
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Contact Gnosis Pay Support
Provide your wallet address, transaction date, and the ARN