An IBAN (International Bank Account Number) is a unique code that identifies your bank account across borders. With an IBAN linked to your Gnosis Pay card, you can receive FIAT directly into your card.

Right now, IBANs are only available for EU cardholders and restricted to citizens of some nationalities, you can find the restrictions list here. If your card was issued outside the EU or you have citizenship from one of the restricted nationalities, you’re not eligible just yet. But don’t worry, we’re working on expanding this service to other regions.

The process of getting an IBAN through the Gnosis Pay app takes approximately three minutes. During this time, your card will be temporarily unavailable.

Not at this time. IBANs are currently only available to EU cardholders. However, we are looking to expand the service to non-EU regions soon.

If the "Get IBAN" option isn’t showing, make sure your app is updated to the latest version. If the problem persists, contact our support team via chat or email at [email protected].

No, there is no fee for obtaining or using the IBAN linked to your Gnosis Pay card.

Your IBAN is automatically linked to your Gnosis Pay card when you complete the setup process in the app. Once generated, it will be associated with your card for receiving funds.

Once an IBAN is issued, it cannot be changed. If you need to cancel your IBAN, please contact our support team for further assistance.

You don’t need to provide any additional information, as your KYC (Know Your Customer) details will be shared with Monerium to issue your IBAN.

If your KYC details are not accepted, you will not be able to receive an IBAN. In this case, our support team will help you resolve the issue or provide further instructions.

You can receive money by sending FIAT directly to your IBAN address via a bank. This can be done by you or by someone else that wants to send you money.

To send money using your IBAN, log in https://monerium.app, you can use your registered email with Gnosis Pay to access. Follow the app’s instructions to transfer funds using your IBAN.

Yes, your IBAN can be used for international transfers, as long as the sender’s bank supports IBAN transactions.

You can view your IBAN details in the Gnosis Pay webapp by going to the "Add Funds" section. Your IBAN will be displayed there for easy access.

EURe is a stablecoin issued by Monerium which is used as Gnosis Pay currency for payments. When you receive funds via your IBAN, they will be converted into EURe (one to one from the euro) and deposited into your card’s address in the Gnosis Pay app.

Yes, your IBAN and personal information are securely stored and handled in compliance with EU financial regulations. We prioritise the security of your data.

While your IBAN is being set up, your Gnosis Pay card will be temporarily unavailable for about three minutes. Once the process is complete, your card will be fully functional again.

If you experience any problems during the IBAN setup process, you can reach out to our support team via chat or email at [email protected].

If your IBAN transaction fails or is delayed, check your internet connection and ensure that all steps were followed correctly. If the issue persists, contact our support team for help.