An IBAN (International Bank Account Number) is a unique code that identifies your bank account across borders. With an IBAN linked to your Gnosis Pay Safe, you can send EUR to the IBAN and mint EURe directly into the safe ready to be spent.

Right now, IBANs are only available for EURe cardholders and restricted to citizens of some nationalities, you can find the restrictions list here. If your card was issued outside the EU or you have citizenship from one of the restricted nationalities, you’re not eligible just yet. But don’t worry, we’re working on expanding this service to other regions.

The process of getting an IBAN through the Gnosis Pay app takes approximately three minutes. During this time, your card will be temporarily unavailable.

Not at this time. IBANs are currently only available to EURe cardholders. However, we are looking to expand the service to non-EU regions soon.

No, there is no fee for obtaining or using the IBAN linked to your Gnosis Pay card.

The IBAN services are provided by Monerium EMI ehf ("Monerium"). Monerium is a company registered in Iceland (No. 571110-0240) and is authorised by the Financial Supervisory Authority of the Central Bank of Iceland under the Act No. 17/2013 on issuance and handling of electronic money.

Your IBAN is automatically linked to your Gnosis Pay Safe when you complete the setup process in the app. Once generated, it will be associated with your Safe for receiving EUR and minting EURe.

Once an IBAN is issued, it cannot be changed. If you need to cancel your IBAN, please contact our support team for further assistance.

You don’t need to provide any additional information, as your KYC (Know Your Customer) details will be shared with Monerium to issue your IBAN.

If your KYC details are not accepted, you will not be able to receive an IBAN. In this case, our support team will help you resolve the issue or provide further instructions.

You can receive money by sending EUR directly to your IBAN address via a SEPA transfer. This can be done by you or by someone else that wants to send you money.

You cannot send money through IBAN at the moment. Our team is currently working on making that possible.

You can view your IBAN details in the Gnosis Pay webapp by going to the "Add Funds" or "Account" section. Your IBAN will be displayed there for easy access.

EURe is a stablecoin issued by Monerium which is used as Gnosis Pay currency for payments. When you receive EUR funds via your IBAN, they will be converted into EURe (one to one from the euro) and deposited into your Gnosis Pay Safe.

Yes, your IBAN and personal information are securely stored and handled in compliance with EU financial regulations. We prioritise the security of your data.

While your IBAN is being set up, your Gnosis Pay card will be temporarily unavailable for about three minutes. Once the process is complete, your card will be fully functional again.

If you experience any problems during the IBAN setup process, you can reach out to our support team via the chatbot or email at [email protected].

If your IBAN transaction fails or is delayed, check your internet connection and ensure that all steps were followed correctly. If the issue persists, contact our support team for help.

Own name bank transfers (in & out) are processed automatically 24/7, 365 days a year

Automatic processing has a limit of daily (€950), weekly (€5000), and monthly (€20,000)

Bank transfers to a different name account are processed during business hours Monday-Friday 9:00-16:00 UTC and should process normally within a minute, but in some cases Monerium may take longer to process and may request additional data