If you encounter any problem at this step, the easiest for you is probably to contact us by using the chat bot at the bottom right corner of the page (or email us at [email protected]).

Most problems at this step involve either using an incompatible wallet (as some wallets are not yet compatible with the kind of gasless token transfer we use for the payment), or sometimes a problem with the bridge transaction that might not have sent the right tokens to your Gnosis Pay Safe.

If your funds have been deducted, be rest assured that we will resolve the query and your funds won’t be lost.