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E-commerce Transaction Verification
E-commerce Transaction Verification
Updated over 6 months ago

Introduction

This guide will help you understand what an e-commerce transaction is, how to carry one out, and the important steps for secure verification using 3-D Secure (3DS) protocols. Whether you’re shopping on Amazon, subscribing to Netflix, or booking a ride with Uber, we want to make sure your online transactions are smooth and safe.

1. What is an E-commerce Transaction?

An e-commerce transaction isn’t just about buying physical items; it includes services and digital products across various platforms. For instance:

  • Buying clothes or electronics from sites like Amazon.

  • Subscribing to movie streaming on Netflix or upgrading on Spotify.

  • Using on-demand services like Uber for rides or Deliveroo for food delivery.

These transactions involve picking a product or service, choosing how to pay, and securely making the payment online.

2. How to Do an E-commerce Transaction

To carry out an e-commerce transaction:

  • Choose the product, subscription, or service you want to buy.

  • Add the item to your cart (if needed) and go to checkout.

  • Enter your shipping (if needed) and payment details.

  • Make sure to include the security code from the back of your card to confirm your card.

  • You'll then go through a payment verification step, which we’ll explain more about next.

3. Ecommerce Verification (3DS)

E-commerce verification, also known as 3-D Secure (3DS), is a security step that adds an extra layer of safety by requiring two-step authentication. This helps prevent unauthorised access and reduces fraud.

4. Why This Verification is Needed

This verification is crucial because it confirms that the person making the transaction is the real cardholder. It protects your financial details and boosts security for all your online activities, from shopping to subscribing to services.

5. How to Complete E-commerce Verification

To finish the 3DS verification:

  • First Step: After entering your payment details, you’ll get a one-time password (OTP) on your registered mobile number. Use this code as shown in the image below when prompted.

  • Second Step: Identify and select a recent payment you’ve made from the list displayed, as shown in the image below.

6. Commonly Reported Issues and Solutions

  • Issue: Can’t find a transaction I recognise. Solution: Choose the "I do not recognise this transaction" option to report it.

  • Issue: Can’t scroll to see the confirm button. Solution: Adjust your screen settings or switch your device to landscape mode for better visibility.

Conclusion Verifying your e-commerce transactions is key to keeping your online purchases secure, whether for physical goods, digital products, or services. By understanding and following these steps, you can improve your shopping experience and reduce security risks. If you run into any problems or need more help, please contact our customer support team.

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